Terms and Conditions

Last Updated: December 8, 2025 Website: www.westfits.com

1. Introduction

Welcome to West Fits. By accessing or using our website (www.westfits.com) and purchasing our products, you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree with any part of these terms, please do not use our website.

These Terms constitute a legally binding agreement between you (“User,” “Customer”) and West Fits (“we,” “us,” “our”), operating under the laws of Bangladesh.

2. General Conditions

  • Eligibility: By using this site, you represent that you are at least 18 years of age or are using this site under the supervision of a parent or legal guardian.

  • Modifications: We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

  • Right to Refuse Service: We reserve the right to refuse service to anyone for any reason at any time, including the cancellation of orders that appear to be fraudulent or malicious.

3. Products and Accuracy

  • Product Representation: We make every effort to display the colors and images of our clothing as accurately as possible. However, we cannot guarantee that your device’s display of any color will be 100% accurate.

  • Sizing: Please refer to our Size Guide before placing an order. Sizes may vary slightly depending on the fabric and cut.

  • Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Pricing and Payment

  • Currency: All prices listed on the website are in Bangladeshi Taka (BDT) and include applicable VAT unless stated otherwise.

  • Price Changes: Prices for our products are subject to change without notice.

  • Payment Methods: We accept the following payment methods:

    • Cash on Delivery (COD): Available for most locations within Bangladesh.

    • Mobile Financial Services: bKash, Nagad, Rocket.

    • Credit/Debit Cards: Visa, Mastercard (processed via secure gateway).

  • Order Confirmation: An order is not confirmed until you receive a confirmation email or SMS from us.

5. Shipping and Delivery

  • Delivery Areas: We deliver all across Bangladesh.

  • Delivery Timeline:

    • Inside Dhaka: [e.g., 2-3] business days.

    • Outside Dhaka: [e.g., 3-5] business days.

  • Delivery Charges: Shipping fees will be calculated at checkout based on your location.

  • Failed Delivery: If a delivery attempt fails because you are unavailable or provided an incorrect address, we may charge an additional fee for re-delivery.

6. Return and Refund Policy

  • Return Window: If you are not satisfied with the fit or quality, you may request a return or exchange while delivery man on the spot or make a video on receiving and contact us as early as possible.

  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.

  • Refunds: For prepaid orders, refunds will be processed to the original payment method within [e.g., 7-10] working days after we receive the returned item. For COD orders, refunds may be issued via mobile wallet (bKash/Nagad).

  • Delivery Fees: Delivery charges are non-refundable unless the mistake was ours (e.g., wrong item sent).

7. User Accounts

  • You are responsible for maintaining the confidentiality of your account information and password.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

8. Intellectual Property

All content on this site, including text, graphics, logos (including the West Fits logo), images, and software, is the property of West Fits and is protected by Bangladeshi and international copyright laws. You may not use our content for commercial purposes without our express written consent.

9. Limitation of Liability

West Fits shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or the inability to use, our website or products.

10. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka.

11. Contact Information

Questions about the Terms and Conditions should be sent to us at:

  • Email: [info@westfits.com]