Privacy Policy

1. Introduction
Welcome to West Fits (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.westfits.com, in accordance with the laws of Bangladesh, including the ICT Act 2006 and applicable e-commerce guidelines.

By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect
We collect information to provide better services to our customers. The types of information we collect include:

A. Personal Information
When you place an order, register an account, or subscribe to our newsletter, we may collect:

Name: To identify you.

Contact Information: Phone number (essential for delivery verification in Bangladesh) and email address.

Shipping Address: For delivering your products.

Billing Information: If you pay online, your payment details are processed securely by our payment gateway partners (e.g., SSLCommerz, bKash, Nagad). We do not store your full credit/debit card information on our servers.

B. Non-Personal Information
We automatically collect certain data when you visit our site, including:

IP address.

Browser type and version.

Pages you visit and time spent on those pages.

Device type (Mobile or Desktop).

3. How We Use Your Information
We use the collected data for the following purposes:

Order Fulfillment: To process and deliver your orders via our courier partners (e.g., Pathao, RedX, Steadfast).

Communication: To send you order confirmations, shipping updates, and customer support responses.

Marketing: To send you promotional offers, new arrivals (like our latest Western wear collections), and newsletters (only if you have opted in).

Site Improvement: To analyze website traffic and improve user experience.

Security: To detect and prevent fraud or unauthorized access.

4. Disclosure of Information to Third Parties
We respect your privacy and do not sell your personal data to third parties. However, we may share your information with trusted third parties to facilitate our business operations:

Logistics Partners: We share your name, address, and phone number with courier services to deliver your products.

Payment Processors: We use secure third-party payment gateways (such as bKash, Nagad, Visa/Mastercard processors) to handle transactions.

Legal Compliance: We may disclose your information if required to do so by Bangladeshi law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies Policy
Our website uses “cookies” to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes.

Functionality Cookies: These allow the cart and checkout process to work correctly.

Analytics Cookies: These help us understand how visitors interact with our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site (like the shopping cart).

6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL (Secure Socket Layer) encryption to ensure that data transmitted between your browser and our servers is secure.

7. Your Rights
As a user, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request that we correct any incorrect or incomplete data (e.g., changing your delivery address).

Deletion: Request that we delete your account and personal data from our systems, subject to legal retention obligations (such as tax records).

To exercise these rights, please contact us using the information below.

8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media pages like Facebook or Instagram). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised “Effective Date.”

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

Business Name: West Fits

Email: info@westfits.com

Navigation